For planned maintenance or unforeseen incidents that may cause a nbn® outage, check the nbn® network outages page.
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How can we help?
Troubleshooting support
If you’re having connection issues, you can check your connection status in My Account. You can also explore our support hub for troubleshooting help.
Are you an nbn® customer?
If you’re experiencing connection issues as an nbn® customer, you can find out if there’s an nbn® outage in your area.
Check nbn® network status
Report an outage
Experiencing connection issues but can’t see an outage in your area? Report an outage by contacting our team.
Contact us
