Corporate Helpdesk Engineer

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Description:

  • Monitor, optimize network performance, and provide user support
  • Provide first level contact and convey network resolutions to corporate customer issues
  • Properly escalate unresolved queries to the next level of support
  • Track, route, and redirect problems to correct resources
  • Walk customers through problem solving process
  • Utilize excellent customer service skills and exceed customer’s expectations
  • Make informed decisions about a wide range of complex business and technical issues

 

Qualifications:

  • Candidate must possess a Bachelor’s/College Degree in IT/Computer related course
  • Must have at least 2 years related experience
  • General understanding of network LAN, WAN, and VoIP (CISCO knowledge is preferred but not a necessity)
  • Active interest in learning and maintaining technical skills & knowledge
  • Strong verbal and written communication skills
  • Good interpersonal skills and able to work within the team

 

We offer Temporary Work from Home Options for candidates with 10 Mbps Internet Connection Speed or higher and a PC or Laptop running on Window 8 and above, with a i3 Processor and 8GB RAM.

 

You may also email your resume to manilajobs@tpg.com.au

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