IT NOC Operator

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  • Candidate must possess at least a Bachelor's/College Degree in Engineering(Computer/Telecommunication), Computer Science/ Information Technology, Business Studies/ Administration/ Management or Master's Degree in Project Management or Business Administration
  • Candidate must have at least: 3 years’ experience in Telecommunications, System Administration or IT Service Desk roles and 2 years technical team
  • Experience with the following technologies – Unix and Windows Server Administration, Active Directory, TCP/IP, Exchange/Outlook, MS Office Application, Anti-virus, LAN ITIL and Microsoft certifications highly regarded
  • Exceptional communication and documentation skills (both Verbal and Written)
  • Ability to work and interact with people within the business and meet project/task deadlines
  • Strong analytical thinking & Technical aptitude
  • Results driven, high attention to detail with the ability to work with a sense of urgency
  • Strong incident management skills/experience
  • Excellent interpersonal skills
  • Knowledgeable in support systems and process
  • Drive/initiative to improve NOC operations
  • Exposure or Understanding of ITIL Principles ; specifically INCIDENT and SLA  Management


Job Description:

  • Work on 24/7/365 shift rotation roster
  • Monitor TPG group national IT Network
  • Raise incident tickets in response to monitoring alerts and reports from internal/external customer reports
  • Work with internal and external engineering teams to resolve outages
  • Manage and communicate the incident as per incident metric and guidelines
  • Maintain your technical capability by constantly learning and keeping up to date with TPG’s product and services
  • Provide excellent customer service to internal and external stakeholders
  • Hands-on coordination and escalation of network and escalated customer incidents
  • Ensure business process compliance


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