Qualifications:
- Candidate must possess at least a Bachelor's/College Degree in Engineering(Computer/Telecommunication), Computer Science/ Information Technology, Business Studies/ Administration/ Management or Master's Degree in Project Management or Business Administration
- Candidate must have at least: 3 years’ experience in Telecommunications, System Administration or IT Service Desk roles and 2 years technical team
- Experience with the following technologies – Unix and Windows Server Administration, Active Directory, TCP/IP, Exchange/Outlook, MS Office Application, Anti-virus, LAN ITIL and Microsoft certifications highly regarded
- Exceptional communication and documentation skills (both Verbal and Written)
- Ability to work and interact with people within the business and meet project/task deadlines
- Strong analytical thinking & Technical aptitude
- Results driven, high attention to detail with the ability to work with a sense of urgency
- Strong incident management skills/experience
- Excellent interpersonal skills
- Knowledgeable in support systems and process
- Drive/initiative to improve NOC operations
- Exposure or Understanding of ITIL Principles ; specifically INCIDENT and SLA Management
Job Description:
- Work on 24/7/365 shift rotation roster
- Monitor TPG group national IT Network
- Raise incident tickets in response to monitoring alerts and reports from internal/external customer reports
- Work with internal and external engineering teams to resolve outages
- Manage and communicate the incident as per incident metric and guidelines
- Maintain your technical capability by constantly learning and keeping up to date with TPG’s product and services
- Provide excellent customer service to internal and external stakeholders
- Hands-on coordination and escalation of network and escalated customer incidents
- Ensure business process compliance
You may also email your resume to manilajobs@tpg.com.au
