Technical Support Agent - BPO Call Center Hiring in Manila

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We are offering temporary work from home during Community Quarantine for successful applicants with laptop/desktop computer and a stable internet connection >10Mbps speeds.

 

 TPG Telecom are currently hiring Technical Support agents to join our amazing, local in-house call center.

We are the in-house, dayshift BPO company you’ve been looking for. As an award-winning center and Australia’s #2 telecommunications company, TPG offer on-site technical support training, no account pull-out and guaranteed dayshift. It is one of TPG’s incredible career opportunities not to be missed!

 

What we can offer you:

  • DAYSHIFT! Enjoy work/life balance with no graveyard shift.
  • Competitive salary package of up to PHP 25,000 including allowances + healthcare + incentives
  • Ortigas location close to Robinsons Galleria, Mega Mall, EDSA and Shaw Blvd
  • Two consecutive rest days guaranteed
  • Career growth and promotion opportunities within our strong and expanding company
  • Secure employment – in-house BPO in Manila for 14 years, no payroll delays, no account pull-outs
  • Fantastic and friendly team culture where we value our people and celebrate our successes

 

Job Responsibilities:

  • Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, wifi and speed
  • Resolve technical support queries via telephone
  • Diagnose and escalate faults
  • Provide excellent customer service

 

Job Requirements:

  • 6 months BPO experience
  • Bachelor’s/College degree in an IT Computer, Electronics, or Telecommunications field.
  • We also consider fresh graduates without BPO experience with a 4 year course - we provide full training
  • Excellent customer service attitude
  • Excellent verbal and written English communication skills
  • Friendly, positive manner and great at establishing rapport with customers
  • Experience with modem router configuration, wifi setup and troubleshooting is desired
  • Experience with a telecommunications/IT account supporting copper, cable or fibre internet technologies is an advantage

 

You may also email your resume to manilajobs@tpg.com.au

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