TPG Telecom are currently hiring Technical Support agents to join our amazing, local in-house call center.
We are the in-house, dayshift BPO company you’ve been looking for. As an award-winning center and Australia’s #2 telecommunications company, TPG offer on-site technical support training, no account pull-out and guaranteed dayshift. It is one of TPG’s incredible career opportunities not to be missed!
CURRENTLY OFFERING SIGN ON BONUS OF PHP 22,000! (terms apply)
What we can offer you:
- DAYSHIFT! Enjoy work/life balance with no graveyard shift.
- Competitive salary package of up to PHP 25,000 including allowances + healthcare + incentives
- Ortigas location close to Robinsons Galleria, Mega Mall, EDSA and Shaw Blvd
- Two consecutive rest days guaranteed
- Career growth and promotion opportunities within our strong and expanding company
- Secure employment – in-house BPO in Manila for 14 years, no payroll delays, no account pull-outs
- Fantastic and friendly team culture where we value our people and celebrate our successes
- Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, wifi and speed
- Resolve technical support queries via telephone
- Diagnose and escalate faults
- Provide excellent customer service
- 6 months BPO experience
- Bachelor’s/College degree in an IT Computer, Electronics, or Telecommunications field.
- We also consider fresh graduates without BPO experience with a 4 year course - we provide full training
- Excellent customer service attitude
- Excellent verbal and written English communication skills
- Friendly, positive manner and great at establishing rapport with customers
- Experience with modem router configuration, wifi setup and troubleshooting is desired
- Experience with a telecommunications/IT account supporting copper, cable or fibre internet technologies is an advantage
You may also email your resume to firstname.lastname@example.org