We are offering temporary work from home during Community Quarantine for successful applicants with laptop/desktop computer and a stable internet connection >10Mbps speeds.
TPG Telecom are currently hiring Technical Support agents to join our amazing, local in-house call center.
We are the in-house, dayshift BPO company you’ve been looking for. As an award-winning center and Australia’s #2 telecommunications company, TPG offer on-site technical support training, no account pull-out and guaranteed dayshift. It is one of TPG’s incredible career opportunities not to be missed!
What we can offer you:
- DAYSHIFT! Enjoy work/life balance with no graveyard shift.
- Competitive salary package of up to PHP 25,000 including allowances + healthcare + incentives
- Ortigas location close to Robinsons Galleria, Mega Mall, EDSA and Shaw Blvd
- Two consecutive rest days guaranteed
- Career growth and promotion opportunities within our strong and expanding company
- Secure employment – in-house BPO in Manila for 14 years, no payroll delays, no account pull-outs
- Fantastic and friendly team culture where we value our people and celebrate our successes
- Support our Australian Internet and home phone customers by troubleshooting technical issues with home internet setup, wifi and speed
- Resolve technical support queries via telephone
- Diagnose and escalate faults
- Provide excellent customer service
- 6 months BPO experience
- Bachelor’s/College degree in an IT Computer, Electronics, or Telecommunications field.
- We also consider fresh graduates without BPO experience with a 4 year course - we provide full training
- Excellent customer service attitude
- Excellent verbal and written English communication skills
- Friendly, positive manner and great at establishing rapport with customers
- Experience with modem router configuration, wifi setup and troubleshooting is desired
- Experience with a telecommunications/IT account supporting copper, cable or fibre internet technologies is an advantage
You may also email your resume to firstname.lastname@example.org