Transmission NOC

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  • Candidate must possess at least a Bachelor's/College Degree in Engineering(Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management or Master's Degree in Project Management or Business Administration
  • Must have at least 3 years of experience in the Telecommunications Industry and 2 years in a technical team
  • Strong knowledge, skills and experience on DSL, ADSL, SDH, Ethernet and ATM technologies
  • Strong documentation and communication skills (Verbal and Written)
  • Ability to work and interact with people within the business and meet project / task deadlines
  • Has strong analytical thinking and technical aptitude
  • Results driven, high attention to detail with the ability to work with a sense of urgency
  • Good incident management skills / experience
  • Excellent interpersonal skills
  • Very good understanding of support systems and process
  • Drive / Initiative to improve NOC operations


Job Description:

  • Work on a 24/7/365 shift rotation roster
  • Monitor TPG group national Transmission Network.
  • Raise incident tickets in response to monitoring alerts and reports from internal/external customer
  • Work with internal and external engineering teams to resolve Outages and Customer Faults
  • Manage and communicate the incident as per incident metric and guidelines
  • Maintain your technical capability by constantly learning and keeping up to date with TPG’s product and services
  • Provide excellent customer service to internal and external stakeholders.
  • Hands-on coordination and escalation of network and escalated customer incidents.
  • Ensure business process compliance.


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