Natural Disaster Support

Many bushfire-affected customers are experiencing tough times and TPG is here to help. We understand the importance of remaining connected during these difficult circumstances.

TPG understands the importance of staying connected when you've been affected by a natural disaster such as bushfire or flood.

In addition to assistance offered under our Financial Hardship Policy, options available to affected customers include:

  • Free connection to alternative premises/accommodation while your home is uninhabitable;
  • Free installation of any broadband service (including modem and delivery) at your new premises within 12 months with no change to contract (if relevant);
  • The temporary plan downgrade, suspension or cancellation of any broadband service (without penalty);
  • Waived additional Mobile Data Block fees on TPG 4G Mobile plans;
  • A free replacement modem for your TPG broadband service.
  • Retain your TPG mailbox for free for 12 months.

To request assistance or discuss options available to you, please call us on 1300 056 356 or [email protected].