TPG Fibre plans, for high speeds at a low cost
Free high-speed internet plans
Ends 31/07, unless extended. Newly connected Vision Network premises only. T&C apply.
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Fixed Wireless
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TPG Fibre to the Building (FTTB)
Our FTTB service is a high-speed, lower cost nbn® alternative. It uses existing wiring in your home to connect you directly to the network – all at a cheaper price than comparable nbn® plans. Enjoy reliable connection without breaking the bank .
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Premium Wi-Fi 6 modem included Pay As You Go calls
For the first {* promotion.promotionPeriod(plan) *} months then ${* plan.charge *}/mth
Min Charge ${* charge.getMinChargeForTargetedPlan(plan) *}*Typical evening download speed is measured between7pm-11pm. Typical evening upload speed is estimated by reference to the maximum upload speed for the plan. Actual throughput speeds may be slower and could vary due to various factors including interference, customer cabling and equipment, download source, and quality and distance of in-building copper. #Estimated typical evening download speed is measured between 7pm-11pm. As this is a new plan, the speed stated here is currently based on an estimate. TPG will revise the typical evening download speed once it has collected enough data on the speed performance for these plans. Actual speed upon installation will be in the following ranges (download/upload): 70-100Mbps/20-40Mbps for FTTB100; and 251Mbps-1Gbps/20-50Mbps for FTTB Max. Promotional 6-month discount is available for new customers at newly connected Vision premises only, ends 31/07, unless extended. Total min charge = First month’s plan fee + $10 delivery fee. General: Technician appointment required to install equipment . Any calls that are not included (such as mobile, international and 1300 calls) will be subject to extra charges at Pay As You Go rates.
Your TPG Fibre plan includes a high-speed Wi-Fi modem
High-speed Wi-Fi modem
- Easy set up – just plug in and play
- Advanced technology for better connection and performance
- Multiple ports for wired connections to your devices
$0
+ $10 delivery
Modem make and model subject to availabilityAdd a call pack
Your plan includes Pay As You Go calls. Check our call rates.
You can also choose to bundle national or international calls to your broadband plan.
Oz Talk
- Unlimited Local Calls
- Unlimited Standard National calls
- Unlimited National Calls to Mobiles
Big Talk
- Unlimited Local Calls
- Unlimited Standard National calls
- Unlimited National Calls to Mobiles
- 100 International Minutes^
Extra Talk
- Unlimited Local Calls
- Unlimited Standard National calls
- Unlimited National Calls to Mobiles
- Unlimited international calls to 23 Destinations
^100 minutes each month to call any landline or mobile destinations listed in the Big Talk Call Pack (excluding satellite phones).
Let Us Call You
Fill in your details and we will contact you with TPG Fibre to the Building offer.
Important things you need to know
Equipment
High-Speed Wi-Fi Modem
- Advanced Wi-Fi 6 capable: the next generation of in-home Wi-Fi
- Plug-n-play for a hassle-free setup
- Multiple Gigabit LAN ports for wired connections to your devices
- Suitable for high-speed broadband plans
- VoIP enabled
Makes and models of modems supplied are subject to availability.
Delivery fee of $10 applies.
Where you purchase equipment from TPG as a consumer within the meaning of the Competition and Consumer Act, 2010, that Act creates certain warranties which will apply in respect of the equipment.
Call Rates
TPG Voice Service Call Rates
| Service | Call Rates |
|---|---|
| Local Calls | 25¢ per call |
| National Calls | 25¢ per minute^ (plus 39¢ call connection) |
| National Cap | Capped at $2 up to 20 minutes per call per minute National Call rates thereafter^ |
| Mobile Calls | 39¢ per minute^ (plus 39¢ call connection) |
| Mobile Cap | Capped at $2.48 up to 20 minutes per call per minute Mobile Call rates thereafter^ |
| International Calls | Check International Call Rates (39¢ call connection applies) Call connection not charged for all calls to specific International destinations (Extra Talk add-on) |
| 13/1300 Calls | 30¢ per call |
| 18/1800 Calls | Free |
| 19/1900 Calls | Not supported |
| Directory Assistance - 1223 | $1.10 per call |
| TPG 13 14 23 | Free |
TPG defines a Local Call to be a call made to a number in the same Standard Zone Unit or an adjacent Standard Zone Unit.
^ Charged per 30 second block or part thereof
Services & Features
TPG's range of services and features help you make the most out of your TPG Voice Service.
| Call Features & Services | Description | Rate |
|---|---|---|
| Call Barring | Allows you to restrict certain call types that can be dialed from your TPG Voice Service more | Free |
| Number Display / Number Block | Select whether you would like your caller identity blocked or displayed when calling other parties more | Free |
| Call Waiting | Notifies you of an incoming call on your TPG Voice Service while you are already on a call. You can place your call on hold to answer the incoming call more | Free |
| Call Forwarding | Allows you to divert calls from your TPG Voice Service number to a different number more | Standard call rates apply to forwarded calls. |
| Caller ID | Allows you to see the phone number of the person calling you on your TPG Voice Service (Only applicable on phones that supports Caller ID) more | $0 |
Call Barring
- Outgoing national long distance calls (STD)
- Outgoing calls to mobile phones
- Outgoing international calls
Pricing
Activating This Service
Number Display/ Number Block
Pricing
This feature is free to customers on FTTB Bundle Plans.Activating This Service
Call Waiting
Pricing
Activating This Service
Using This Service
Call Forwarding
You have the options to forward the following call types:
- All incoming calls
- If no reply
Pricing
Activating This Service
Caller ID
Pricing
Activating This Service
International Rates
Important Things You Need To Know
General
For personal use by approved customers in selected areas only. Subject to service qualification check. TPG FTTB is a data and phone service. You cannot share data or call inclusions between your TPG FTTB Plan and your TPG Mobile Plan and vice versa.
Minimum spend is calculated as the first month’s plan fees plus $10 modem delivery fee. Excludes any additional costs that may be incurred for non-standard connection. Recurring monthly plan fees for included data are charged in advance for the following billing month, 7 days before the start of the month. You will be charged for using your plan from the point of service activation at your premises. You can top up your Prepaid Balance to pay for usage that isn’t part of your nbn plan’s included value, such as Pay As You Go phone calls. You won’t be able to make any calls that aren’t part of your plan’s included value if you don’t have enough Prepaid Balance.
FTTB Connection
A technician appointment is required to install any required FTTB equipment at your address. An FTTB ready modem (which is WiFi and VoIP enabled) will be delivered to you after purchasing this plan. You require this modem to use your FTTB and TPG Voice service. Third party modems are not supported. You may require a Network Termination Unit (NTU) with your FTTB service. If required, we’ll supply this to you without charge. The NTU remains the property of Vision Networks and should not be removed from the premises once installed. We will advise you of the date and time of the installation appointment once you have received the modem. You should receive the modem within 2-5 working days after it has been dispatched from our warehouse. You or an authorised person over 18 years of age will be required to be home on the day of installation for a technician visit. You will need to supply your own standard phone handset (approved for use in Australia) to use the TPG Voice service.
The installation of FTTB will disconnect the current copper-line telecommunications service that is connected to your premises but will not necessarily cancel any existing phone or broadband services. It is your responsibility to contact your existing service providers to ensure that unwanted services are cancelled, otherwise you may continue to be billed for them.
Where your address has multiple copper lines, the FTTB installer will confirm with you that the correct copper- line has been transitioned. Not all the devices and services currently using your copper-line phone and internet service will be able to operate over FTTB. This may include back-to-base alarms, personal response systems, fax machines, EFTPOS or your modem. Please check with your manufacturer or provider to see if the device or service is compatible with FTTB. We are responsible for your service up to the Network Boundary Point, which is your side of the Main Distribution Frame (the telecommunications frame typically located in your building's communications room/basement). You are responsible for all cabling and equipment beyond that point.
Typical Evening Speed
Internet speeds on this plan are variable and you will typically experience much slower speeds than the maximum connection speed available on your plan.
Typical Evening Speed: This is the typical busy period download speed that the average consumer can expect to receive between 7pm and 11pm. It is not a guaranteed minimum speed and you may experience lower speeds during this period. The actual speeds you experience will vary on a number of factors such the technology used to deliver your service, interference, customer cabling and equipment, download source, quality and distance of in- building copper, the number of devices connected to your network and the content you access. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
Voice Services
TPG Voice Service is delivered using Voice over Internet Protocol (VoIP) and supports fax to national numbers in the Telstra, Optus, AAPT and Primus PSTN network. Fax to international numbers is not reliable and VoIP-based fax is not supported. Voice Service does not support dial up technology devices with built-in modems, such as EFTPOS, Back to Base Alarms and Foxtel Program purchase. These devices have been replaced by Internet Protocol (IP) supported devices and many TPG customers are able to use EFTPOS, Back to Base alarms and Foxtel Program purchase through the internet provided that their devices are IP enabled. For further details on IP supported devices, contact your device supplier. TPG Voice Service also does not support analogue modems, Priority Assistance Scheme, calls to 19/1900, 0500 numbers and Universal International Freephone Numbers (UIFN).
Voice Service requires a broadband connection and power to the Wi-Fi modem router supplied by TPG. If there is a broadband connection outage in your premises due to power or other faults, Voice Service will not work and you cannot make phone calls (including emergency calls to 000).
Once an FTTB plan is purchased, you cannot cancel either component (FTTB or Voice Service). Cancellation will cease both services. You cannot purchase either TPG FTTB or Voice Service as a standalone service. Your FTTB plan application will take approximately 10 working days to complete, however in some cases, can take up to 20 working days. Your FTTB plan application is considered complete once the service is installed at your premises.
At registration time, you can choose to transfer your existing number to TPG or have TPG supply a Direct Inward Dial (DID) number (for use with the Voice Service. This number will be allocated to you based on the address you provide at the time of registration.
TPG will use your number as a reference point to charge for local calls. We will also endeavour to supply the Integrated Public Number Database (IPND) with your address details for the purpose of emergency services (000) calling.
Pay As You Go
Charges for calls not included in your service will be charged on a Pay As You Go basis. These charges will be deducted from your Prepaid Balance. For information on the Pay As You Go rates, check out our call rates. There are some calls that are not supported such as calls to 19/1900. For more information, check out here.
Oz Talk Call Pack
This call pack allows you to make unlimited Local Calls (excluding 13/1300 numbers and calls to Directory Assistance (1223)), unlimited Standard National Calls to Landlines and unlimited National Calls to Mobiles. There are some calls that are not supported such as calls to 19/1900. For more information, check out here. Charges for calls made that are not included in the call pack (e.g. calls to 13/1300, International Calls and Directory Services (1223)) will be charged at listed TPG rates by deducting usage charges from your prepaid balance. The service is for residential consumers only and may not be used for commercial purposes.
Big Talk Call Pack
This call pack allows you to make unlimited Local Calls (excluding 13/1300 numbers and calls to Directory Assistance (1223)), unlimited Standard National Calls to Landlines, unlimited National Calls to Mobiles and 100 minutes each month to call any Landline and Mobile in any destination (satellite phones excluded) listed in the Big Talk Call Pack on our International Call Rates page. Standard per minute rates listed on our International Call Rates page apply after the first 100 minutes of International Calls each month and for calls to satellite phones. Unused included international minutes expire at the end of each month. There are some calls that are not supported such as calls to 19/1900. For more information, check out here. Charges for calls made that are not included in the call pack (e.g. calls to 13/1300, and Directory Services (1223)) will be charged at listed TPG rates by deducting usage charges from your prepaid balance. The service is for residential consumers only and may not be used for commercial purposes.
Extra Talk Call Pack
This call pack allows you to make unlimited Local Calls (excluding 13/1300 numbers and calls to Directory Assistance (1223)), unlimited Standard National Calls to Landlines, unlimited National Calls to Mobiles and unlimited calls to Landline and Mobile numbers to the following 23 destinations (excluding satellite phones): Canada, China, France, Germany, Greece, Hong Kong, India, Indonesia, Ireland, Italy, Japan, Malaysia, Netherlands, New Zealand, Singapore, South Africa, Korea (South), Sweden, Switzerland, Taiwan, Thailand, United Kingdom and United States. Standard per minute rates listed on our International Call Rates page apply for International Calls to other destinations and calls to satellite phones. Charges for calls made that are not included in the call pack (e.g. calls to 13/1300, Directory Services (1223) and satellite phones) will be charged at listed TPG rates by deducting usage charges from your prepaid balance. There are some calls that are not supported such as calls to 19/1900. For more information, check out here. The service is for residential consumers only and may not be used for commercial purposes.
Prepaid Balance (or prepayment)
You can top up your Prepaid Balance to pay for usage that isn’t part of your FTTB plan’s included value, such as Pay As You Go phone calls. You won’t be able to make any calls that aren’t part of your plan’s included value if you don’t have enough Prepaid Balance.
You can top up your Prepaid Balance as part of your FTTB order, or at any time in My Account.
Any unused Prepaid Balance will be forfeited to us when you cancel the service.
Contracts, Fees and Billing
Moving Home Fees
| Current plan | New plan | Fees |
|---|---|---|
| FTTB | FTTB | $0 Change of Plan Fee $10 Equipment Delivery Fee (if modem or network equipment is required) |
| nbn® | FTTB |
Change of Plan Fees (Same Location)
| Change of plan | Fees |
|---|---|
| FTTB – Different Technology (e.g., FTTB50/FTTB100 to FTTB250/FTTB Max) |
$10 Equipment Delivery Fee (if modem or network equipment is required) |
| FTTB – Same Technology (e.g., FTTB50 to FTTB100 and FTTB250 to FTTB Max) |
|
| nbn® to FTTB |
Cancellation
| Product Name | Fees |
|---|---|
| Cancellation of FTTB Bundle | $0 |
Fee for Changed or Missed Installation Appointment - FTTB
| Fee | $89 |
|---|
Incorrect Call Out Fee for TPG Onsite Technician
| Flat Fee | $89 |
|---|
Frequently Asked Questions
Service
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What is the FTTB service?
Fibre to the Building (FTTB) is a broadband service that is delivered using fibre optic and other network equipment that has been installed in the basement of multi-dwelling buildings. TPG makes use of existing copper wires within the building to enable communication between the customer premises and TPG’s equipment.
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When is the FTTB service coming to my building?
TPG FTTB service is only available in selected buildings, click here to check if the service is available in your area and to register your interest.
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How is FTTB service's reliability compared to ADSL broadband?
TPG FTTB is a more reliable service. In this service fibre optic cables are connected to the network boundary point (which is the MDF) of the customer's building.
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Are the speeds provided by the FTTB service guaranteed?
Actual throughput speeds may be slower and could vary due to various factors including customer cabling and equipment, download source, and quality and distance of in-building copper. Devices connected by Wi-Fi may experience slower speeds than those connected by Ethernet cable.
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What does Premises mean?
"Premises" means the location where you intend to use the service.
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What Spend Management Tools does TPG offer?
For TPG Voice services, you can monitor your actual usage (in near real time), bar outbound calls of various types, and make use of other spend management tools, all via the My Account section of the TPG Website at no charge. For more information about using these tools, please contact Customer Service on 13 14 23.
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What Security Tools does TPG have available?
The primary security tool TPG makes available is the facility to be able to change your password regularly and at no charge via an online system at https://www.tpg.com.au/home/myaccount. For more information about using these tools, please contact Customer Service on 13 14 23.
Availability & Ordering
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Can I get TPG FTTB Bundle?
TPG FTTB Bundle is only available:
- In selected FTTB enabled buildings. Check for service availability at your home here.
- If you are an existing TPG Internet customer and interested in the FTTB service, please call our Customer Service on 13 14 23
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Will TPG supply me with a router to work with the FTTB Bundle?
Yes, TPG FTTB plans include an FTTB ready 4 ports Wi-Fi router, a $10 delivery fee applies.
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How long will the installation of my FTTB service take?
Your FTTB application takes approximately 10 working days however in some cases can take up to 20 working days.
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Is a technician appointment required to install the FTTB service? Will TPG notify me of the installation date during the application process?
Yes. An onsite technician appointment will be required to install the TPG FTTB service. You will be sent an email notification confirming the installation date and timeframe. You, or an authorised representative (someone over 18), need to be at the premises for the whole appointment
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What can I expect when the TPG technician visit's my premises to complete the connection?
On the date of the installation, a TPG technician will arrive at the Main Distribution Frame in the customer's building and connect the copper pair cable from the customer's side (MDF "B") to FTTB equipment (MDF "A"). TPG's technician will make sure equipment between customer's premises and FTTB head end equipment is connected correctly before the service can be marked as active. TPG's responsibility and demarcation point is the Main Distribution Frame (MDF). TPG is not responsible for the in-building cabling.
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Will my TPG Voice service work when there is a power failure?
TPG Voice service requires a broadband connection and power to both the Wi-Fi modem router and the Network Termination Unit (if applicable) supplied by TPG. If there is a broadband connection outage in your premises due to power or other faults, the TPG Voice service will not work and you cannot make phone calls including "000" emergency calls.
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What is the Network Boundary Point for TPG FTTB service?
You will be provided with a Wi-Fi modem to get connected with TPG's FTTB service. Depending on your building, TPG may also supply a Network Termination Unit (NTU). Customers are required to pay a $10 standard delivery fee.
Prior to the installation appointment, TPG's customer is expected to:- Open the shipping contents sent.
- Follow the TPG welcome pack with detailed plug-in instructions for the NTU (if applicable) and Wi-Fi Modem.
On the date of the installation, a TPG technician will arrive at the Main Distribution Frame in the customer's building and connect the copper pair cable from the customer's side (MDF "B") to TPG's equipment (MDF "A"). TPG's technician will make sure the supplied equipment between customer's premises and TPG's head end equipment is connected correctly before the service can be marked as active. TPG's responsibility and demarcation point is the Main Distribution Frame (MDF). TPG is not responsible for the in-building cabling.
Click here to view a detailed diagram.
Phone Number & Porting
National Call Cap: Charges are capped at $2 for up to the first 20 minutes per call. Per minute national call charges apply thereafter (charged per 30 seconds)
National Mobile Call Cap: Charges are capped at $2.48 for up to the first 20 minutes per call. Per minute national mobile call charges apply thereafter (charged per 30 seconds)
For example, if you make a mobile call that lasts 40 minutes, charges are:
First 20 minutes ($0.39 x 20 minutes + $0.39 call connect) = $8.19 however TPG will only charge you $2.48
Next 20 minutes ($0.39 x 20 minutes) = $7.80
Total charge: $10.28
If you make a national call that lasts 7 minutes, charges are: ($0.25 x 7 minutes + $0.39 call connect) = $2.14 however TPG will only charge you $2.
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How am I charged for TPG FTTB Bundle plans?
Monthly access charges are billed monthly in advance.
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Can I receive Reverse Charge Calls/Collect Calls using TPG’s Voice service?
No, TPG Voice does not support the receiving of Reverse Charge Calls/Collect Calls.
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Can I view my TPG Voice call usage online?
Yes. You can view your outgoing call usage online by logging into 'My Account' at www.tpg.com.au/myaccount.
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Can I use TPG Voice for local calls only and choose another provider for other calls (national long distance, international, calls to mobiles)?
No. TPG Voice is a full service including line rental, local, national, international and mobile calls. Customers must not preselect to another carrier or use the TPG Voice service to make override calls on a third party network.
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Will I receive paper bill?
No. You can view the current and previous bills online by logging into the My Account section on the TPG website. It's simple and secure. Select 'Your Account Statement' under 'Account Management'.
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How much does it cost to make calls?
For a complete list of call rates click here.
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Can I call emergency numbers with my TPG Voice Service?
Yes, with TPG Voice Service you are able to call 000. It is important to know that TPG Voice service requires a broadband connection and power to both the Wi-Fi modem router and the Network Termination Unit (if applicable) supplied by TPG. If there is a broadband connection outage in your premises due to power or other faults, the TPG Voice service will not work and you cannot make phone calls including "000" emergency calls.
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How do the mobile and national call caps work?
Take advantage of some fantastic savings with our National Cap and National Mobile Cap. National Call Cap: Charges are capped at $2 for up to the first 20 minutes per call. Per minute national call charges apply thereafter (charged per 30 seconds)
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How do the mobile and national call caps work?
Take advantage of some fantastic savings with our National Cap and National Mobile Cap.
Usage and Charges
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How am I charged for TPG FTTB Bundle plans?
Monthly access charges are billed monthly in advance.
Prepayment:
All TPG services are prepaid. You must pay the monthly recurring charges in advance. In addition, you must make a prepayment for usage that is not within the included value (if any) for the plan that you have acquired. Your initial prepayment will be $20. After registration, you may nominate how much you wish to prepay but the minimum prepayment is $20. The prepayment will be debited from your nominated bank account or credit card. By acquiring and continuing to use the service, you agree to an automatic top up of your prepayment. The top up will occur when the amount of prepayment falls to below $10. When that happens, TPG will debit a sufficient amount from your bank account/credit card to restore your nominated prepayment amount. If your usage is high, this can occur more than once per month. You authorise TPG to make such debits to your account/credit card. If you do not exceed the Included Value and do not incur any charges that are excluded from your plan, there will be no automatic top-ups. We will send you messages about your usage and the debits during the month. Your service will become inactive if our attempts to debit credit card/bank account to top up your prepayment are unsuccessful. If you do not use the prepayment, it will be forfeited to us when you cancel the service. You agree that no bill will be provided for this service and that direct debiting of your account or charge to your credit card may occur notwithstanding that no bill is provided and that it may occur even though you may not have had the opportunity to check charges at least 10 working days before the debit. -
Can I receive Reverse Charge Calls/Collect Calls using TPG's Voice service?
No, TPG Voice does not support the receiving of Reverse Charge Calls/Collect Calls.
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Can I view my TPG Voice call usage online?
Yes. You can view your outgoing call usage online by logging into 'My Account' at www.tpg.com.au/myaccount.
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Can I use TPG Voice for local calls only and choose another provider for other calls (national long distance, international, calls to mobiles)?
No. TPG Voice is a full service including line rental, local, national, international and mobile calls. Customers must not preselect to another carrier or use the TPG Voice service to make override calls on a third party network.
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Will I receive paper bill?
No. You can view the current and previous bills online by logging into the My Account section on the TPG website. It's simple and secure. Select 'Your Account Statement' under 'Account Management'.
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How much does it cost to make calls?
For a complete list of call rates click here.
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Can I call emergency numbers with my TPG Voice Service?
Yes, with TPG Voice Service you are able to call 000. It is important to know that TPG Voice service requires a broadband connection and power to both the Wi-Fi modem router and the Network Termination Unit (if applicable) supplied by TPG. If there is a broadband connection outage in your premises due to power or other faults, the TPG Voice service will not work and you cannot make phone calls including "000" emergency calls.
-
How do the mobile and national call caps work?
Take advantage of some fantastic savings with our National Cap and National Mobile Cap.
National Call Cap: Charges are capped at $2 for up to the first 20 minutes per call. Per minute national call charges apply thereafter (charged per 30 seconds)
National Mobile Call Cap: Charges are capped at $2.48 for up to the first 20 minutes per call. Per minute national mobile call charges apply thereafter (charged per 30 seconds)
For example, if you make a mobile call that lasts 40 minutes, charges are:
First 20 minutes ($0.39 x 20 minutes + $0.39 call connect) = $8.19 however TPG will only charge you $2.48
Next 20 minutes ($0.39 x 20 minutes) = $7.80
Total charge: $10.28If you make a national call that lasts 7 minutes, charges are:
($0.25 x 7 minutes + $0.39 call connect) = $2.14 however TPG will only charge you $2.
Optional Services & Features
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Can I keep all the same specific services and features when I change my phone company to TPG?
TPG Voice Service offers a range of free standard features e.g. call barring, call waiting, call forwarding. However there may be some specific services on your existing line that are incompatible with TPG Voice.
Click here to view the call features and service we offer.
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How do I activate the standard features like call barring and call waiting?
Call Waiting feature is ready to use and do not require activation. All other standard features like call barring can be configured through the 'FTTB Phone Service Control Panel' in Your Account.
Please follow the steps below:
- Log into 'My Account' via the TPG home page www.tpg.com.au/account
- Click on 'View FTTB Phone Service'
- Click 'FTTB Phone Service Control Panel'
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Can I forward/divert calls to international numbers?
No, call forwarding to international numbers is not supported.
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How is the Call Forwarding feature charged?
Standard call rates apply to forwarded calls.
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Will my phone number be listed in the directory when I port my number across from my current phone provider to TPG?
Your directory listing (if any) from your previous provider may or may not be carried across to TPG. TPG will not list your number by default, however customers may choose to list the number in the directory by logging into Your Account section after their account with TPG is active.
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How do I list my TPG Voice number in the directory?
Please follow the instructions below to register your existing TPG phone number in the Directory Listing:
- Log into 'My Account' via the TPG home page www.tpg.com.au/account
- Click on 'View FTTB Phone Service'
- Click 'FTTB Phone Service Control Panel'
- Under 'Directory Listing', ensure that 'listed' is selected
- Click 'Update' at the bottom of the page
Plan Change & Relocation
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I am an existing TPG FTTB Bundle customer, what should I be aware of during relocation?
We can provide TPG FTTB Bundle plans to your new location if TPG FTTB service is already available in that building. A new phone number will also need to be allocated.
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How much does a relocation cost?
Please refer to our FTTB Additional Pricing.
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I am currently subscribed to FTTB Bundle plans. What if I am relocating to a location where TPG does not offer FTTB service?
We may be able to offer other products that are available in your new location. Standard FTTB relocation fee applies. For more information please visit FTTB Additional Pricing.
Promotion Terms
TPG FTTB $0 for first 6 Months Promo Offer Terms
Discount available to approved new TPG FTTB connections (‘Eligible Customers’) at premises not connected to the Vision Network in the 12 months prior to order (‘Eligible Premises’) signing up to the TPG FTTB Broadband Plans (‘Eligible Plans’). Excludes existing Vision Network connections, including iiNet Ultra and Vodafone Vision customers. Offer available until 31/07/2025, unless extended. Discount includes $0 monthly plan fees on the Eligible Plans for the first 6 months. $10 modem delivery fee applies. Discount will be applied monthly to your bill and is forfeited if you cancel or change your plan within the first 6 months. After the first 6 months, your monthly plan fees will be charged at the undiscounted monthly price for your Eligible Plan. This offer is not available in conjunction with other in-market offers. One offer per Eligible Premises only. Services subject to capabilities, network limitations and customer location. Offer not transferrable or redeemable for cash. Not for commercial or resale purposes. Offer subject to change