THESE TERMS APPLY FOR CURRENT PLANS.
You can find terms for TPG's discontinued products here
General
- Standard Terms & Conditions
- Critical Information Summary
- Major and Significant Local Outage Policy
- Direct Debit Request Service Agreement
Broadband and Phone
- Service Description and Terms – Broadband Plans (ADSL2+, ADSL where Homephone not also purchased)
- Service Description and Terms – FTTB
- Service Description and Terms – NBN
- Service Description and Terms – 5G Home Broadband
- Service Description and Terms – Home Wireless Broadband
- Service Description and Terms – TPG Voice (TPG VOIP, Home Phone,Landline Rental, BizPhone and Preselection)
- Service Description and Terms – Fibre Optic Broadband (South Brisbane)
- Fibre Upgrade Terms and Conditions
- NBN Key Facts Sheet (3rd July 2024 - Current)
- NBN Key Facts Sheet (6th March 2024 - 3rd July 2024)
- NBN Key Facts Sheet (14th February 2024 - 6th March 2024)
- NBN Key Facts Sheet (February 2023 - 14th February 2024)
- NBN Fixed Wireless Key Facts Sheet (25th June 2025 - Current)
- NBN Fixed Wireless Key Facts Sheet (24th May 2023 - 25th June 2025)
- NBN Business Key Facts Sheet
- Warranty Information - Home Wireless and 5G Home Broadband
Mobile
Other Products
- Service Description and Terms – TPG Video Surveillance
- Service Description and Terms – Dial up Internet.
- Domain Name Hosting, Website Hosting and IP Addressing Terms & Conditions.
- Virtual Phone Card Terms & Conditions apply to TPG's Virtual Phone Card Service.
Account and Billing
Terms & Conditions (Discontinued Products)
Mobile and Mobile Broadband
- Service Description and Terms – Mobile Services (12 July 2021 to 02 August 2024)
- Service Description and Terms – Mobile Services on Optus Network