Terms & Conditions
Notice of Disconnection of Internet Dial-up services with the service numbers containing prefix 0198
We are discontinuing 0198 Dialup services on 30 June 2022. Customers still using 0198 numbers for Dialup internet access will need to take action to find an alternative broadband service before 30 June 2022.
Dialup use has declined continuously over the past decade. With the decision of a key supplier to retire the service, coupled with the expanded availability of various home internet solutions such as NBN™, we are retiring old Dialup internet services for the small number of customers who still use them.
We advise customers that their current service will stop working if they do not take any action to find an alternative broadband service before 30 June 2022.
Please contact us if you would like to discuss this further.
THESE TERMS APPLY FOR CURRENT PLANS.
General
Broadband & Phone
- Service Description and Terms – Broadband Plans (ADSL2+, ADSL where Homephone not also purchased)
- Service Description and Terms – ADSL2+ with TPG Home Phone bundle, ADSL2+ with Landline Rental bundle, Naked ADSL2+ & FTTB Bundles
- Service Description and Terms – NBN
- Service Description and Terms – 5G Home Broadband
- Service Description and Terms – Home Wireless Broadband
- Service Description and Terms – TPG Voice (TPG VOIP, Home Phone,Landline Rental, BizPhone and Preselection)
- Service Description and Terms – Fibre Optic Broadband (South Brisbane)
- NBN FTTP/FTTN/FTTB/FTTC/HFC Bundle
- NBN FTTP/FTTN/FTTB/FTTC/HFC Data-only Brochure
- NBN Fixed Wireless Data-only Brochure
- NBN Fixed Wireless Brochure
- NBN Business Brochure
- 5G Home Broadband Brochure
- Home Wireless Broadband Brochure
- FTTB Bundle Brochure
- FTTH Bundle Brochure
- NBN Key Facts Sheet
- NBN Fixed Wireless Key Facts Sheet
- NBN Business Key Facts Sheet
- Warranty Information - Home Wireless and 5G Home Broadband
Mobile
Other Products
- Service Description and Terms – TPG Video Surveillance
- Service Description and Terms – Dial up Internet.
- Domain Name Hosting, Website Hosting and IP Addressing Terms & Conditions.
- Email Services Terms & Conditions apply to all POP3,IMAP accounts and Email Forwarding.
- Virtual Phone Card Terms & Conditions apply to TPG's Virtual Phone Card Service.
Account & Billing